Returns & Exchanges

We accept returns 30 days after purchase. To be eligible for a full refund, return or exchange, your item(s) must be unused, unworn and not washed or altered in any way. The item(s) must be in the original packaging and have all the original hang tags attached. If the NHL Hologram is damaged in any manner, any refund or return is voided.

There is only 1 return request per order. Please note that original shipping is non-refundable, and returns for refund are subject to a $15.00 restocking fee, which is deducted from the order value. 

Initiate Return

To initiate a return, follow prompts on our Return/Exchange page. Enter your ORDER and ZIP CODE. From this page, you’ll be able to initiate a return or exchange for eligible items in your order. As long as the return is within our policy, a shipping label will be generated right away. If the return requires further audit and approval, please allow 1 business day to receive a reply on your return request.

Return for Refund

Once your return is received and inspected, please allow 1-2 business days to notify you of the approval or rejection of your refund.
If you are approved, then your refund including sales tax will be processed, and a credit will automatically be returned to your original method of payment.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Return for Exchange

Exchanges are available for products of the same category and price. There is only 1 exchange per order with complimentary domestic ground shipping. This exchange can include multiple items. Additional requests will be treated as a return for refund and subject to a $15.00 restocking fee.
At this time, we only ship the exchanged item once the returned item has been received by our warehouse. Depending on your location, it can take up to 5-10 business days to arrive at our warehouse. Once your return is received and inspected, it takes 1-2 business days to process and ship your exchange via ground shipping and email you the new tracking number. Standard shipping can take 5-10 business days subject to time received and shipment location.
If you require the alternative style, size or color more urgently, we recommend placing a new order and returning your unwanted item(s).

Final Sale

Final sale items are not applicable for returns or refunds.

Unaccepted or Rejected Returns

If an item is used, worn, washed, or altered in any way, it will not be accepted, and you will not be eligible for a full refund. Our customer team with follow up with an explanation and images as proof of receipt. Item(s) can be re-shipped and FE will cover the cost. In cases where the item is damaged or altered in any way, the following refund deductions are made: 25-50% of product value, $15.00 handling fee and $15.00 damage fee. We try our best to be accommodating and avoid these additional fees.

Gift Returns or Exchanges

Yes, you may exchange a gift for store credit valid for one year. You will receive a checkout code that can be applied to your next order. Note that you are subject to cover any cost difference, additional shipping, taxes and import duties. Please reach out using our Contact Form.

Defective or Damaged Products

We will try our best to make it right! Follow the above return process and make sure to provide images of the damaged product. Note that goods are classified as defective if they are received damaged, or where a manufacturing fault occurs within three (3) months of purchase. Please note that items that are damaged because of general wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Returns Policy, please reach out using our Contact Form.

Late Returns

For items you wish to return outside of the standard 30-day return policy timeframe, please reach out using our Contact Form. At their discretion, items may be accepted and may be refunded for store credit or credited the current selling price.